The salesman was knowledgeable and helpful. The surveyor was friendly and thorough. The installers were very skilful and exceptionally hard working. No hesitation in recommending Bergson and Eaton to everyone who wants windows or more.
Philip was very polite – not pushy (or else we would have walked away) extremely knowledgeable and very clear and precise. The surveyor, I think it was your M.D was very efficient – explained exactly what would happen at visit, all went very smoothly.
The installer – what a star – excellent manner and disposition. First class service and workmanship. He valued 4 cups of coffee!!! Don’t lose him!!!.
You get what you pay for. I am sure that we could have got cheaper alternatives but your overall service and guarantee is worth paying a premium for.
We just wanted to let you know how pleased we are with our new windows. They greatly enhance our property and will save a lot of work with the constant treatment that was needed with the old timber units. They were installed by Trevor and we were amazed at his expertise and work ethic. A real customer service ambassador for your company. No mess, no re-decoration, such an excellent job. Thanks very much to all concerned. You will be aware of the work required to allow the bay windows to open and the vents required for the patio doors but we are sure this won’t be a problem.
Thanks again and we will certainly be recommending B&E to friends and family and indeed anyone requiring replacement doors and windows.
Appointments made were kept on time. Information was clear and service level was good to excellent. The sales person also devoted more time to me when asking or visiting offices with follow up questions. The surveyor was thorough, efficient and provided good advice. This was really a small job with one stable door and window; it was fitted by one man over several hours with minimal inconvenience.
Overall the service was very good as Bergson’s rejected one door initially delivered with damage and re-ordered at their expense. Good and sensible people to do business with.
Phil was not only professional; he was supportive and gave great advice and direction. He allowed the processes to take the right amount of time. The installers were very professional; bricklaying team provided a quality product. Chris and John were fantastic and very accommodating, very professional.
Planning and product management, informative and quick to respond to programme and planning issues; Carl and Doug were very helpful and flexible. Follow up on defects and final paperwork was slow; Reception team, very helpful and welcoming to B&E.